Returns & Refunds Policy – Nagelati AU

Thank you for shopping with Nagelati AU
(Nagelati Pty Ltd, Australia)
📧 Email: service@nagelati.com

This Returns & Refunds Policy applies to all purchases made through our online store.

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1. Change of Mind

We understand that sometimes plans change.

We offer returns on unopened and unused items within 30 days of delivery, excluding sale items.

To be eligible for a change-of-mind return:

• Items must be unopened, unused and in original packaging

• The return request must be made within 30 days of receiving your order

• Return shipping costs are the responsibility of the customer

We are unable to offer refunds or exchanges for:

• Opened or used products

• Items altered or damaged after delivery

• Sale or clearance items

Please choose carefully before placing your order.

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2. Hygiene & Cosmetic Products

For hygiene and safety reasons, press-on nails and cosmetic products cannot be returned once opened or used, unless covered under the Australian Consumer Law.

This includes cases where:

• Packaging has been opened or damaged

• Nails, adhesive tabs or glue have been used

• Products have been applied, worn or altered

This policy is in place to protect the health and safety of all customers.

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3. Money Back Guarantee

We want you to feel confident trying Nagelati.

That’s why we offer a Money Back Guarantee on one used nail set per order if you are not satisfied.

Conditions:

• Only one used nail set per order qualifies

• All other items must remain unopened and unused

• Claims must be submitted within 30 days of delivery

Please contact our support team to start a claim.

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4. Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund if a product:

• Is faulty or damaged on arrival

• Does not match its description

• Is not fit for its intended purpose

For major failures, you may choose a refund or replacement.
For minor failures, we may offer a repair or replacement.

Proof of purchase is required for all claims.

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5. What Is Not Considered a Fault

A product will not be considered faulty if:

• Damage occurred due to incorrect application or removal

• Instructions were not followed

• Normal wear and tear has occurred

• Results vary due to individual nail condition or lifestyle

Wear time and durability depend on preparation, nail type and daily activities.

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6. Faulty or Damaged Items – How to Make a Claim

If you believe your item is faulty or damaged, please contact us before returning anything.

Email service@nagelati.com and include:

• Your full name

• Order number

• A brief description of the issue

• Clear photos of the product and packaging

Our team will review your request and provide next steps.
Please do not return items without confirmation.

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7. Returned or Uncollected Parcels

If a parcel is returned to us due to:

• Failed delivery attempts

• Non-collection from the post office

• Incorrect address provided

Any return shipping fees incurred may be deducted from your refund.

If you request re-delivery, additional shipping costs will apply.

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8. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 4–6 business days for the refund to appear, depending on your payment provider.

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9. Contact Us

If you have any questions about returns or refunds, we’re here to help.

Nagelati AU
📧 service@nagelati.com